We have a fantastic opportunity to join our Quality team as a Quality Advocate
Our Quality Advocates ensure the effective delivery of key functions to improve levels of user satisfaction.
Working across the department, they coordinate effective support for academic colleagues and provide front-facing advice, guidance and support to users of the department’s services to drive improvement in satisfaction with the service.
They also play an active part in the development of procedures and processes – utilising data, business intelligence and feedback to achieve KPIs.
Responsibilities include:
- To take a proactive role in researching and developing the department’s policies and procedures to meet internal and external requirements.
- To support the FE Quality Manager in developing and improving processes and systems to make full use of their capabilities to support staff and students.
- To provide timely information to staff and students - facilitating other requests in a professional and timely manner.
- To undertake administrative duties relating to individually assigned responsibilities, including, but not limited to; External Examiners and Verifiers; collection and collation of student feedback; quality assurance processes; support for Performance Review panels; maintenance of accurate student information and guidance.
- To aid student progression by supporting efficient course approval, review and modification processes.
- To support the further education appeals process.
- Provide professional support to meetings, focus groups, and the quality of education reviews.
- To support the collation of quality documentation for audit and quality assurance.
- To work with departments to identify risk and inform the achievement of actions on the quality improvement plans and action plans.
For the full job description and person specification, please click here
The Ideal Candidate
Our ideal candidate will be learner and quality-focused with a commitment to our vision of working together to transform lives. You should be able to contribute to our journey to Outstanding, creating a positive working and study environment, and, Equity, Diversity & Inclusion should be embedded within your core values.
Education & Training
- Educated to Degree level or equivalent experience
- GCSE 4 – 9 or equivalent level 2 qualification in Maths or be prepared to pass a test before the interview to demonstrate level 2 ability and then if appointed achieve within an agreed timescale
- GCSE 4 - 9 or equivalent level 2 qualification in English or be prepared to pass a test before the interview to demonstrate level 2 ability and then if appointed achieve within an agreed timescale
Experience
- Experience in working with regulatory and quality frameworks
- Experience in quality processes
- Experience of working with a wide range of people at different levels within an organisation
- Evidence of having supported the development and implementation of system/process improvements
For an informal discussion about the role, please email recruit@bradfordcollege.ac.uk
We reserve the right to close this vacancy early depending on the level of interest and number of applications so early application is advised.
Bradford College
At Bradford College, our ambition is to transform the lives of our learners, help them to aim higher and support them to achieve their goals.
Located in the heart of Bradford, we offer a wide range of courses at varying levels, with something to suit everyone. Undergraduate to postgraduate and professional qualifications to distance learning and short community courses.
We aim to attract and retain knowledgeable, passionate and focused individuals who can inspire, motivate and support both learners and colleagues. With a can-do attitude and desire for continuous self-improvement, you could make a difference in the lives of everyone at Bradford College.
Benefits of working at Bradford College:
- Generous annual leave entitlement – equivalent to 30 days of holidays, plus bank holidays
- Additional college closure days, including 2-week Christmas closure
- Local government pension scheme, with a generous 18% employer contribution
- Annual salary reviews
- Career progression opportunities – 54% of all vacancies are filled internally
- Free sports and gym facilities
- Free wellbeing initiatives and access to our exclusive staff indoor and outdoor wellbeing space
- Confidential employee assistance service and on-site mental health first aiders
- Access to Bradford College benefits hub, offering retail, travel, leisure and dining discounts and cashback
- Discounts on greener travel – cycle to work scheme & local MetroCard and Northern Rail discounts
- Access to hair and beauty treatments in our student-led Signature Spa
- On-site dining facilities, including our award-winning Grove restaurant
- A host of training development opportunities
- Fantastic campus facilities, a short walk to public transport links in the heart of the City of Culture 2025
- The opportunity to work for an organisation that is truly committed to creating a better future for all through education and training.
For full details please click here
*If you have the drive to further develop your skills and abilities, you will be given the support and opportunities you need to enhance your career. This includes access to in-house training and CPD, professional and academic qualifications and mentoring.
Bradford College is committed to supporting and promoting diversity and inclusion amongst our staff and student body. We promote applications across all sections of the community, recognising the benefits a diverse workforce can bring and therefore particularly encourage applications from groups which are underrepresented in our workforce.
We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment. Pre-employment checks will be undertaken for this post including a check with the Disclosure and Barring Service. Please note that social media checks will also be undertaken during the recruitment process.
Please be aware it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children and vulnerable adults.