Due to an internal promotion we now have a fantastic opportunity to join our dedicated and friendly Front of House team as a Customer Service Officer.
The post holder will act as the first point of call for students, enquirers, visitors to the College and staff and will demonstrate excellent customer care, communication and organisational skills.
You will be responsible for the timely and accurate processing of data within the front of house experience and be able to process an enquiry/application/enrolment for courses available at Bradford College. The post holder will be expected to work dealing directly with students and visitors on Reception or within the One Stop Shop or other student facing locations.
Please note that this is a Part Time role working 33 hours per week.
Main Responsibilities:
Provide a warm, friendly service to students, staff, enquirers and visitors to the College, processing queries efficiently and effectively and signposting appropriately.
Issue temporary and replacement student and staff ID cards.
Process and log visitors to the college using the visitor management software, ensuring they are made to feel welcome and understand the safeguarding and Health & Safety guidance provided to visitors.
To answer and log all phone data to the college
To manage the use of a virtual chat bot (or similar) for the college front of house function
Deal with customer queries received through the general College email address(es)
To log and process lost property.
Follow up queries to maximise conversions to application and/or enrolment.
Continuously improve the accuracy and quality of data input.
Utilise various Management Information Systems to input and access data, maintaining compliance with GDPR procedures.
The Ideal Candidate
The ideal candidate will be learner and quality focused with a commitment to our vision of working together to transform lives. You should be able to contribute to our journey to Outstanding, creating a positive working and study environment, and, Equity, Diversity & Inclusion should be embedded within your core values.
Education & Training
GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in Maths or equivalent (e.g. CSE 1, O Level A-C)*
GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in English or equivalent (e.g. CSE 1, O Level A-C)*
Evidence of high level of keyboard/ word processing skills with good working knowledge of Word, Excel, and the use of the internet.
Experience
Experience of working in a busy customer services environment
For the full job description and person specification please click here
For an informal discussion about the role, please email recruit@bradfordcollege.ac.uk
We reserve the right to close this vacancy early depending on the level of interest and number of applications so early application is advised.
Bradford College
At Bradford College our ambition is to transform the lives of our learners, help them to aim higher and support them to achieve their goals.
Located in the heart of Bradford, we offer a wide range of courses at varying levels, with something to suit everyone. Undergraduate to postgraduate and professional qualifications to distance learning and short community courses.
Our aim is to attract and retain knowledgeable, passionate and focused individuals who can inspire, motivate and support both learners and colleagues. With a can-do attitude and desire for continuous self-improvement, you could make a difference to the lives of everyone at Bradford College.
Benefits of working at Bradford College:
Generous annual leave entitlement – equivalent to 30 days holidays, plus bank holidays
Additional college closure days, including 2-week Christmas closure
Local government pension scheme, with a generous 18% employer contribution
Annual salary reviews
Career progression opportunities – 54% of all vacancies are filled internally
Free sports and gym facilities
Free wellbeing initiatives and access to our exclusive staff indoor and outdoor wellbeing space
Confidential employee assistance service and on-site mental health first aiders
Access to Bradford College benefits hub, offering retail, travel, leisure and dining discounts and cashback
Discounts on greener travel – cycle to work scheme & local MetroCard and Northern Rail discounts
Access to hair and beauty treatments in our student-led Signature Spa
On-site dining facilities, including our award-winning Grove restaurant
A host of training development opportunities
Fantastic campus facilities, a short walk to public transport links in the heart of the City of Culture 2025
The opportunity to work for an organisation that is truly committed creating a better future for all through education and training.
For full details please click here
*If you have the drive to further develop your skills and abilities, you will be given the support and opportunities you need to enhance your career. This includes access to in-house training and CPD, professional and academic qualifications and mentoring.
Bradford College is committed to supporting and promoting diversity and inclusion amongst our staff and student body. We promote applications across all sections of the community, recognising the benefits a diverse workforce can bring and therefore particularly encourage applications from groups which are underrepresented in our workforce.
We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment. In line with our statutory safeguarding requirements detailed in Keeping Children Safe in Education legislation, this role is subject to an enhanced DBS check, employment references, health screening and social media search.
Please be aware it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children and vulnerable adults.