Due to internal progression, an exciting opportunity has arisen to join our well-established Student Services Department, in the Student Funding team. The Student Funding team provides Information, Advice and Guidance (IAG) on the full range of student support services available to students, both internally and externally and how to access them.
Working closely with your colleagues in this small, friendly team, you will support FE students with their applications for bursaries, bus passes and course related costs. You will assist students in completing their applications, with patience and understanding, ensuring they provide the correct evidence to progress their applications expediently to ensure students have the support they need to succeed at Bradford College. You will need to be an excellent communicator, professional and assertive to ensure student experience is central to key processes. You will be required to keep accurate and auditable records of all Information and Advice activity.
Full training will be given to the successful applicant, with ongoing mentoring from an experienced manager as well as opportunities to develop your career through our Learning & Development team.
This role is ideal for someone with experience in administration with keen attention to detail, and customer service in a busy environment. It is imperative that you are able to communicate and behave with sensitivity, empathy and respect.
Responsibilities include:
- To provide face-to-face, online and telephone support with general information and advice for clients across the college sites as required, including triage of student funding across different campus buildings
- To assist students and potential students to access relevant information, advice and support to ensure an outstanding student experience.
- To understand the rules and regulations relating to the various bursary funds administered by the College, and advise students of their entitlements and potential sources of funding.
- To process applications for any funding administered by the College.
- Making decisions about the eligibility of students and their awards/payments in line with College and funding body regulations
- To answer queries relating to pending funding applications, payments, attendance and cancelled payments ensuring data protection regulations are followed at all times.
For the full job description and person specification, please click here
The Ideal Candidate
The ideal candidate will be learner and quality focused with a commitment to our vision of working together to transform lives. They should be able to contribute to our journey to Outstanding, creating a positive working and study environment, and, Equity, Diversity & Inclusion should be embedded within their core values.
Education & Training
* A minimum of a level 3 qualification, e.g. A-Levels, BTEC Level 3 Diploma or Certificate or an NVQ3. Except for A-levels these should be in a relevant occupational area.
* GCSE A*- C or nationally recognised level 2 qualification in Maths or equivalent. (e.g. CSE 1, O Level A – C) or prepared to pass a test prior to interview to demonstrate level 2 ability and then if appointed achieve within an agreed timescale.
* GCSE A*- C or nationally recognised level 2 qualification in English or equivalent. (e.g. CSE 1, O Level A – C) or prepared to pass a test prior to interview to demonstrate level 2 ability and then if appointed achieve within an agreed timescale.
Experience
* Experience in an administrative role.
* Experience of delivering high standards of customer service in a pressured environment
* Experience of giving information and advice to a wide range of people.
* Experience of assessing information against set criteria.
* Experience of using spreadsheets and databases.
For an informal discussion about the role, please email recruit@bradfordcollege.ac.uk
We reserve the right to close this vacancy early depending on the level of interest and number of applications so early application is advised.
Bradford College
At Bradford College our ambition is to transform the lives of our learners, help them to aim higher and support them to achieve their goals.
Located in the heart of Bradford, we offer a wide range of courses at varying levels, with something to suit everyone. From undergraduate, postgraduate and professional qualifications to distance learning and short community courses.
Our aim is to attract and retain knowledgeable, passionate and focused individuals who can inspire, motivate and support both learners and colleagues. With a can-do attitude and desire for continuous self-improvement, you could make a difference to the lives of everyone at Bradford College.
Benefits of working at Bradford College:
- Generous annual leave entitlement (in addition to bank holidays and Christmas shut down)
- Pension scheme (Local Government or Teachers Pension Scheme)
- Development Opportunities (training days and Personal Development Plans)*
- Money saving options with local organisations
- Employee Assistance Programme and a range of wellbeing activities
- Discounted Parking
- Short walk from Bradford Train Stations
For full details please click here
*If you have the drive to further develop your skills and abilities, you will be given the support and opportunities you need to enhance your career. This includes access to in-house training and CPD, professional and academic qualifications and mentoring.
Bradford College is an equal opportunities employer, welcoming applications from people of all backgrounds and with all different kinds of life experiences. We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment. Pre-employment checks will be undertaken for this post including a check with the Disclosure and Barring Service.
Please be aware it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children and vulnerable adults.